EdAlive - Every chance for every child
General
Contains articles of a general nature.
Retail Guarantee | School Guarantee
'Our goal is your total satisfaction, nothing less.'
We offer this guarantee in the knowledge that our software is created to fit the curricula of countries around the world, to be great fun to use, and to work as a highly effective teaching tool. Our team of educators, programmers and designers is proud of its achievements and would like you to be completely confident that there is no risk to you in purchasing any of our products.
Graham East
Managing Director, EdAlive
Retail Guarantee: 30-day, 100% Money-Back
If a private user (not a school, educational institution or business) purchases any of our home use products and is not fully satisfied, we will happily refund 100% of the money paid for it for up to 30 days from the date you receive the software.To claim a 100% Money-Back Refund you need to post the software to EdAlive together with proof of purchase including date of purchase, amount paid and the agent or company from whom you purchased the item (original invoice is best).
To claim a full Money-back Refund:
1. Locate documentation that demonstrates proof of purchase including price paid, manner of purchase and date of purchase. Typically this should include a copy of the original invoice or a brief outline of purchase circumstances (ie CSP) to facilitate confirmation of the original purchase details.2. Package the software carefully and clearly address it to:
Retail Money-Back Guarantee EdAlive, PO Box 658, Armidale, NSW 2350, Australia
3. Please ensure that you include your full return details including name, address and phone number.
4. Arrange for the software to be delivered to EdAlive. Postal service is recommend in countries where this is reliable. You will need to meet the cost of the postage or courier service.
5. We will post you a cheque for the amount you paid for the product initially. The cheque will be in AUD (Australian Dollars) at the current exchange rate less any delivery charges that may have applied. You will be responsible for meeting any charges that your bank or financial institution may levy to negotiate the cheque.
Limitations
- The 30-day 100% Money-Back Retail Guarantee does not include Site Licences, multiple user licences or School Editions of products. (See below – School, Educational Institution and Business Guarantee)
- The 30 day 100% Money-back Retail Guarantee applies only once per person per product
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School, Educational Institution and Business Guarantee:
12 month, 100% Money-Back
To claim a 100% Money-Back Refund all you need to do is to post the software to us together with documentation that substantiates the date of invoice, the amount you paid for it and the agent or company from whom you purchased the item. Generally this is best done by including a copy of the original invoice with the return. You will need to meet the cost of the postage yourself.
To claim a 100% Money-Back Refund:
1. Locate documentation that demonstrates proof of purchase including price paid, manner of purchase and date of purchase. Typically this should include a copy of the original invoice or a brief outline of purchase circumstances (ie CSP) to facilitate confirmation of the original purchase details.2. Package the software carefully and clearly address it to: 100% Money-Back Guarantee EdAlive, PO Box 658, Armidale, NSW 2350, Australia
3. Please ensure that you include your full return details including name, address and phone number.
4. Arrange for the software to be delivered to EdAlive. Postal service is recommend in countries where this is reliable. You will need to meet the cost of the postage or courier service.
5. We will post you a cheque for the amount you paid for the product initially. The cheque will be in AUD (Australian Dollars) at the current exchange rate less any delivery charges that may have applied. You will be responsible for meeting any charges that your bank or financial institution may levy to negotiate the cheque.
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